FAQ about the City of Heroes and City of Villains sale
What you need to know about the sale of City of Heroes and City of Villains and the future of Cryptic Studios.

How did Cryptic Studios arrive at the decision to sell City of Heroes and City of Villains to NCsoft?

When we considered the future of CoH/CoV and the future of Cryptic Studios, we had a difficult decision to make. We've invested a lot of time, effort, talent and passion into the games, and we care about them. But we've got a lot of other ideas we're excited about too.

Ultimately, we decided that selling to NCsoft was the best and right thing to do for the CoH community. CoH/CoV will be in good hands at NCsoft, and the transition will be as seamless as possible. With this move, we now have complete creative freedom and the resources we need to develop new games.

How will Cryptic be involved with CoH in the future?

Cryptic will work closely with the team at NCsoft to create a smooth transition and gameplay will not be affected. At the end of the transition all ongoing activities will be managed by NCsoft.

What will happen to my City of Heroes account?

You should see no change at all to your CoH account. Future service will be completely under NCsoft's umbrella and customers should contact them for product support and service by phone.

You can contact NCsoft at the NCsoft support center, or by phone at (512) 225-6359 (billing and technical support issues only).

Who will be responsible for future development on City of Heroes and City of Villains?

CoH/CoV has a great live team that has set a high standard for development and updates, and NCsoft would like all of them to continue working on the project. Every member of the team has been offered employment at NCsoft. The future is in the same hands that led the game to where it is today.

Cryptic would not have entered into this agreement without ensuring the well-being of the CoH/CoV team. It will be hard to lose part of the Cryptic family, but with NCsoft's support the team will continue to add loads of new content and features to CoH/CoV.

What's next for Cryptic Studios?

Cryptic is developing new titles and new IPs, as well as expanding its business interests. We have a talented team of game developers and technicians, and a large part of our motivatation for this move was to free up resources for our future projects. With these new projects we will challenge ourselves to make even better and more immersive MMO games. Stay tuned!